Frequently Ask Questions

What is your Service Level Agreement(SLA)?

A Service Level Agreement (SLA) sets forth the commitments made by a provider to ensure the availability and reliability of their service. Our SLA is intended to define the level of service that customers can expect, including uptime guarantees, support response times, and maintenance procedures. Our complete SLA agreement can be found here.

Data Privacy & Security

Our SaaS product prioritizes data privacy and security by utilizing cloud storage with encryption for data in transit and at rest. We employ keys and certificates for all API access, ensuring secure communication. User information is stored in federated systems, making it nearly impossible to connect directly any identifying information without elevated access to multiple systems. We make every effort to maintain the highest security standards to protect our users' data. Our complete Data Privacy & security agreement can be found here.

Liability and Indemnification

Liability refers to the legal responsibility a company holds if things don't go well. We have outlined the extent to which the company can be held responsible for issues such as data breaches, service outages, or other disruptions. Our complete Liability & Indemnification agreement can be found here.

Mobile App Performance & Metrics

Mobile app performance metrics are critical for evaluating the effectiveness and user experience of an application. To understand which metrics are measured, and which items customers have access to, go here here

App Updates & Maintenance

At 1MFreeApps, all application development work is performed in-house, ensuring complete control over the quality and security of our product. Our dedicated development team works diligently on daily testing and development of your product, resulting in multiple product updates per week. Many of these updates are seamlessly integrated, requiring no App Store updates or user notifications. For major changes that do necessitate notification, we strictly adhere to our Service Level Agreement (SLA) to keep our users informed and maintain transparency.

Accessing your Data

In our platform's admin panel, all customer data is immediately downloadable in each report, accessible 24x7 with no restrictions. You can view detailed information including your customers' names, phone numbers, emails, and the ride information details of each ride, as well as a comprehensive breakdown of each transaction. Please note that this data is only viewable within 30-day windows, so it is essential to download your data at the end of each month to ensure you have a complete record of your transactions.

How We Earn

Apps are expensive and almost no one can afford the investment outside or large corporations. Since we're a veteran tech company with the experts and a history of buildings Apps for companies that you know and love already, we may as well give you guys the same quality Apps. After all, it cost millions to develop & upkeep this proprietary Intellectual Property - 1MFreeApps©, so why not let the growing companies have access to the same tools as the big names?

How you get paid
Using our product is the same as having a physical store, or dispatch center online. We connect all the dots between Riders, Drivers and Dispatch, or your products are sold directly to your customers. No middle-men and you own your data. That's right. Every customer, every email, every transaction. Your companies private data to do as you please.

When a customer buys from you, we charge a small fee to store the data, alert the customer by push notification and text, process the order, send it to you and give all the latest tools to fulfill the entire order. All of the notifications and emails are done for you and sent automatically. Just add your products.

Can I have one?
Of course. We vet companies who want to use our platform and only allow trusted companies who already have a market onto our platform because we're built for scale. Our Apps handle millions of transactions with ease. Sorry new guys, this isn't for you.

If you have an existing company and want an App with your companies logo, brand and colors on it that sells for you 24x7 we're here. Why invest millions hiring a CTO, project managers, development teams & maintenance staff when our Apps have no cost except a one-time branding and fee to add your logo and brand colors, and a small fee to process a transaction? No monthly fees, no contracts, no nonsense. Just quality service.


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